We offer a 14-day money back guarantee. Please note that shipping fees will NOT BE REFUNDED regardless of the situation. There will be a 30% restocking fee for Special Orders. NO EXCEPTIONS.
Here is the breakdown of our return policy:
Should you become unsatisfied with your item(s) within 14 days of delivery, you may return the item(s) for a full refund.
• There will be a full refund the product’s amount only
• Postal shipping fees are not refundable
• Item(s) must be in the same condition as described on the site
• Please allow 5 to 7 business days for the refund process after the item is returned
• When shipping the package back, please ensure to purchase insurance. (We are not liable for lost packages.)
• If product is damaged and it is not due to the mail carrier, additional fees will apply
• We will notify customers prior to applying fees for damages
If your package was returned to us for unknown reasons, such as "Unclaimed" package,
1. We will provide 3 e-mail notifications regarding the matter.
2. If you want the item to be shipped again, an additional shipping fee will apply (You will not be charged again for the item, only the shipping fee.)
3. If you do not want the item, you will receive a refund for the item's cost minus the shipping charge.
*You may contact us at: firstname.lastname@example.org for further assistance.